At SureLink AI Inc. ("SureLink AI," "we," "us," or "our"), your privacy and data security are our highest priorities. We have designed our standalone desktop AI knowledge access software application (the "Software") to process all data locally on your device, ensuring complete control, transparency, reliability, and trust. This Privacy Policy explains how we handle information in connection with the Software and any other interactions you may have with us, such as through our website or direct communications. It aligns with our Terms of Service, available at [insert link if applicable, or reference the Terms].
By using the Software or interacting with us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Software or provide information to us.
The Software operates entirely on your local device, with all processing, storage, and generation of content (including prompts, inputs, outputs, and any data you provide) occurring locally. We do not collect, access, receive, store, or process any data from your use of the Software. This includes no collection of telemetry, usage statistics, personal data, or content generated by the Software. No data is transmitted to our servers or any third parties during your use of the Software.
We may collect limited information in the following circumstances:
Voluntarily Provided Information: If you choose to contact us directly (e.g., via email, support inquiries, contact forms, surveys, or other communications), you may provide personal information such as your name, email address, phone number, or other details included in your message. This also includes any Feedback (as defined in our Terms of Service) you explicitly provide to us.
Website Interactions: When you visit our website, we may collect non-personal information such as your IP address, browser type, device information, and browsing behavior through cookies or similar technologies for analytics and site functionality. We do not use this to track your Software usage. For details on cookies, see the "Cookies and Tracking Technologies" section below.
Downloads and Updates: The Software may use the internet to download the application itself, on-device large language models (LLMs), or optional updates. During these processes, no personal data or user content is transmitted from your device to us or third parties. We may log anonymized technical details (e.g., download timestamps) on our servers for operational purposes, but these do not identify you or your content.
We do not collect sensitive personal information unless you voluntarily provide it in direct communications (e.g., in support requests), and we advise against sharing sensitive data unless necessary.
Since we do not collect data from the Software, there is no usage of such data. For any voluntarily provided information:
We use it to respond to your inquiries, provide support, process Feedback, or improve our products and services.
Feedback you provide may be used to enhance the Software or our business, as outlined in our Terms of Service (where you assign rights to such Feedback).
Website data is used to improve site performance, analyze trends, and ensure security.
We do not use your information for marketing purposes unless you explicitly opt in (e.g., by subscribing to newsletters). We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We do not share any data from your use of the Software, as we do not collect it. For voluntarily provided information:
We may share it with our affiliates, service providers (e.g., email providers or analytics tools), or as required by law (e.g., in response to legal processes like subpoenas).
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
We do not share information with third parties except as necessary to fulfill your requests or comply with legal obligations.
We implement industry-standard security measures for any information we provide (e.g., during downloads) and for data you voluntarily send to us. However, since the Software data remains on your local device, you are solely responsible for securing your device, backing up content, and protecting against viruses or unauthorized access. We are not responsible for the security of your device or local data.
No method of transmission over the internet is 100% secure, so please use caution when sending information to us.
Our website may use cookies, web beacons, or similar technologies to enhance your experience. These may collect non-personal data like preferences or session information. You can manage cookies through your browser settings. We do not use tracking technologies in the Software itself.
You have rights regarding any personal data we may hold (from voluntary submissions):
Access, Correction, or Deletion: Request to access, correct, or delete your information by contacting us.
Opt-Out: Unsubscribe from communications at any time using the link in emails or by contacting us.
California Residents: Under the California Consumer Privacy Act (CCPA) and similar laws, you may have rights to know, delete, or request non-sale of personal information. Since we do not sell data, and collect minimal information, contact us for requests. We do not discriminate against users exercising rights.
To exercise rights, email privacy@surelink.com. We will respond within applicable legal timelines.
The Software is not intended for use by individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect information from children under 13. If we learn we have, we will delete it.
We are based in the United States (Colorado). By providing information, you consent to its transfer and processing in the U.S., subject to U.S. data protection laws. If you are in the EEA, UK, or other regions with strict data laws, note that we do not transfer data from the Software but comply with applicable requirements for any voluntary submissions.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via our website or through Software updates. The "Effective Date" at the top will indicate the last revision. Your continued use of the Software or interactions with us constitutes acceptance.
For any questions or concerns about your privacy or data security, please contact us directly at privacy@surelink.com or mail your inquiries to SureLink AI, 320 East Vine Drive, Suite 223 Fort Collins, CO 80524, Attn: terms.
Thank you,
Your SureLink AI team